About Us
Welcome to Volvo Canada Demo
What we can do for you today.
We want to prove to you why our customer service will impress. We provide the Naperville car buying community with the best options, our returning customers with the most detailed services and friendly faces to come back to year after year, and the biggest selection of Volvo parts for the car enthusiast in all of us.
We hope our website can offer you what you need.
Our Commitment to the Community
Volvo Canada Demo’s owners believe in investing in our community. We believe in the great groups, special events, and charities of Alberta and lend a hand to worthy causes in Edmonton wherever we can. We’re proud to be a member of your community.
Take the time to look at our current Sponsor Page and see what changes Volvo Canada Demo is helping to make.
Why We’ve Won 7 Years in a Row
When you’re setting a new standard for customer satisfaction, there’s no such thing as standard service. Whether it’s in new or pre-owned car sales, parts or service, Volvo of Edmonton continues to set new benchmarks — not only for Volvo dealerships, but for other Edmonton-area brands as well. Having won seven consecutive President’s Challenge Awards from Volvo of Canada, the store, located at 1205 – 101 Street, is arguably amongst the winningest teams in town these days.
“There’s always a risk involved in being a benchmark for customer service,” said Mike Norris, Dealer Principal at Volvo of Edmonton. “But we don’t back down from challenges. “(Volvo of Canada) can’t find an instance of a retailer being a [seven]-time winner in Canada, but only two Canadian Volvo dealerships won [in 2014]. The year before, there were two winners, and the year before that there was only one — we’ve won all five
years.”
The President’s Challenge Award is based on specific performance measures in five crucial areas, including customer satisfaction in both sales and service. Volvo of Edmonton is one of only two retailers in Volvo of Canada’s 42-store group to meet the company’s demanding figures.
“We’re growing,” said Sales Manager Curtis Faulkner. “There’s big opportunity in sales — and in service as well. One of my favorite quotes is ‘luck happens when preparation meets opportunity’,” said Faulkner. “Having won five years in a row proves it isn’t luck. We have great sales people, but we also have an amazing service department. Again and again we have people coming back to buy a new vehicle, saying they’re buying another because of our service advisors. It makes things easier for us.”
“For years, Volvo carried some of the safest cars you could buy, but they’d never been a leader of fuel consumption — mostly because they didn’t want to sacrifice some of the safety features in order to meet those figures,” said Faulkner. “But now they’re coming out with cars that will be leaders in both safety and fuel consumption.”
But the product is only part of the ownership experience; Norris’s group knows that the real opportunity to shine revolves around the customer — not the car.
“Other than cleaning the cars and putting them on display in our showroom, we have no influence on the product. Volvo is getting much better as brand, and showing significant improvement — but it’s really what we add to the brand that makes the difference and contributes to our success.” Norris relates a recent example where a customer broke a windshield and a roof rack while on holidays. A service representative stepped forward and volunteered to pick up the car in Grande Prairie in order to take care of the problem. “There was no big deal made of it — he just made the 20-hour trip to make sure the customer was taken care of,” said Norris. “That’s what we mean when we say customer service is everything.”